Terms & Conditions
Why buy from Elite Trimworks Online?
Elite Trimworks has been the online leader since 2003 making sure you are completely satisfied with your order. Shop with confidence knowing that we, as the manufacturer, sell only products the we make or fully inspect ourselves - no surprises!
|Reasons to buy||Us||Them||Why is this important?|
|In-stock, Quick shipping||Yes||?||Many competitors can take 4-6 weeks to deliver your items. We eliminate that headache. Most orders ship the same day and are delivered within 2 to 4 business days.|
|Low Shipping Costs||Yes||?||Buy with confidence - knowing you will always get a great price. More...|
|Full Warranties||Yes||?||WE ARE COMMITTED TO YOUR TOTAL SATISFACTION. We pledge to serve you with the highest quality standards in both products and service. If for some reason you are not 100% satisfied with your installation, please call us. We pledge to help! We sell fully support other manufacturer's warranty where applicable.|
|Easy Return Process||Yes||?||Not happy? Wrong style or fit? Return or exchange your Quick-Ship product within 14 days free of hassles. Within Limitations|
|Largest selection - Hands Down||Yes||?||One-stop shopping for your entire project - More selection of wainscoting or beadboard than anywhere else in North America! - ALL IN STOCK!|
|Complete, ready to install product||Yes||?||All prices shown are for complete 8 foot kits with all the moulding necessary packed into one box.|
Elite Trimworks Corp., has created this privacy statement in order to demonstrate our firm commitment to privacy. More...
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Minimum order total
We have a $10.00 minimum for orders. Your order must total at least $10.00 before any taxes or shipping prior to being placed on our online store.
Our website offers several shipping options and calculates the exact shipping cost for each order based on the weight. This rate is calculated on the ZIP code, State or Country contained in your shipping address. This rate is always correct for all ground orders. Air shipments are 95% correct, but if your order contains many OVERSIZED or HEAVY items such as columns, long cornices, or any heavy wood trims, we may need to adjust the shipping prices. We will not ship any order which needs a shipping cost adjustment WITHOUT contacting the customer for confirmation first.
Should the carrier offer you, or you request, additional services and you sign the Bill Of Lading or Delivery Slip for these, you will be billed for these, unless specified, and charged for prior to your shipment leaving. Should you require an additional service for your shipment, or your shipment delivery area has restrictions, please ensure we are advised prior to confirming your order and shipment method.
The responsibility of ensuring all shipping details and shipping address accuracy, lies solely on the client. It is up to the client to ensure, when entering or placing your order, and at the time of your confirmation, that you verify all information is accurate. Should there be any discrepancies with your order, you may contact us directly or reply to your order confirmation emailed receipt, with the correction that is required to be made, prior to the confirmation of your order being shipped. If for any reason we are billed any additional charges, from our carriers, due to shipping information being inaccurate, you, the client, will be responsible for these charges solely and directly.
Elite Trimworks Corp., will source the best carrier and cost for your shipment whenever possible and ensure these savings go directly to you! We do reserve the right to CANCEL any order and return the customers payment if we cannot come to an agreement on extra shipping costs. We also reserve the right to choose which carrier and form of delivery between UPS, Fed Ex, or any other transportation means regardless of any shipping specials that may apply to your order. All orders are exempted subject to delays due to strikes, fire, flood, acts of God, shortage of material, or other causes beyond the control of Elite Trimworks Corp.
It is the client’s responsibility to ensure the order is accurate and free of defect upon signing off and loading their order. Elite Trimworks does not hold responsibility for defective or damaged products once the product has been loaded into the vehicle.
Elite Trimworks Corp., has been successfully shipping with UPS all over North America for over a decade. We apply the experience of packaging and shipping over 45,000 packages into every product we ship today. Inspect the condition of your package as soon as it arrives. If you notice any damaged items, bring it to the attention of the driver. Do not Refuse the shipment (see Returns section). All damage claims must be made within 10 days to allow us to meet the courier's deadline for reimbursement. Damage claims or missed items brought to our attention after this period cannot be considered. If some mouldings are partially damaged, we reserve the right to replace enough product to cover the damaged sections only. We may also elect not to replace moulding that are damaged in areas that are not exposed when finished. Please take digital images of the outer package and the product showing damage on both boxes and pieces. Ensure you keep all damaged material and packaging, until any and all claims and investigation has been completed and you are given authorization to dispose of;otherwise, this may negatively affect possible resolutions and due process required to complete and resolve any discrepancies. We will require an items list and photos of each piece, along with one showing all pieces together, that require replacement, if applicable. You may email these directly to E-Mail: [email protected]
In the unlikely event that we ship out the incorrect product, we will resend the correct one ASAP at no charge to you. Under no circumstances will we pay air freight or expedite service so please inspect your packages when they arrive before scheduling any contractors. We will also pay for shipping the incorrect product back.
For Pick ups at our location, by signing our invoice and or packing slip you are agreeing you have confirmed all pieces are accurate and in full as ordered or otherwise noted.
The entire content within this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and Canadian copyright laws, and is the sole property of Elite Trimworks Corp and Elite Moulding Inc. The collective work includes works that are licensed and ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Elite Trimworks Corp or for purposes of booking and planning your installation with Elite Mouldings Inc. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Elite Trimworks Corp. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Every product has been carefully manufactured and is guaranteed to be free from defects in workmanship and material for a period of one year. If any product proves to be defective, it shall be replaced without cost. All manufacturer warranties apply and are directed to you, the consumer, Elite Trimworks Corp., as well as Elite Mouldings Inc., cannot be held over and above these at any time or under any other circumstances. Installation and workmanship is obviously not covered. All claims related to quantity and/or quality of merchandise shipped must be made within 48 hours. If merchandise is used or kept after 48 hours, the customer shall be deemed to have fully inspected such merchandise and shall be deemed to accept all goods in terms of both quantity and quality. Elite Trimworks Corp., will replace, free of charge or credit your account, at our discretion. You must call our customer service department to verify warranty return eligibility, if eligible, the representative will issue a warranty return authorization number (WRA). Send item(s) shipping prepaid with the WRA clearly displayed on the outside of your box. Failure to do so may result in your return being refused. Elite Trimworks Corp., cannot be held responsible for third party expenses, such as installation charges, storage, towing, lodging, etc.,. No warranty or return on any custom orders, specially ordered, or altered parts.
Orders may be cancelled within 48 hours of being received; however, should the product be made to order, or require production, it cannot be cancelled after entry into the production lineup, regardless of duration time. If you require time to verify measurements or order details, prior to production, it is the sole responsibility of the party with whom is placing the order, to indicate clearly, prior to submission. Quick-Ship products cannot be cancelled, upon placement, due to the efficiency of processing.
Online purchasers may return new, uninstalled items within 14 days of delivery for a full refund, if the product is a "Quick-Ship" item. This means, we did not need to order the product in, nor custom make to order, or modify in any way from what we usually carry pre-made in stock. Furthermore, any Quick-Ship item order over $2,000.00 is subject to reimburse Elite Trimworks Corp., any outbound shipping costs over the offered specials, prior to return being accepted.
Orders purchased In-house are subject to a 20% restocking fee. This fee may be waived in the event you are exchanging the product for another at time of return.
We'll also pay the return shipping costs for the particular part, if the return is a result of our error, you received an incorrect, mis-cut or defective item. If you decide to return your order for any other reason, the return shipping costs, including Duties, are your responsibility. Should we be billed these on your behalf they will be either deducted from your refund, if not already given, or charged to you appropriately with documentation provided and sent to you at that time.
Please fill out the Payment Authorization Form for any charges applicable to you for these shipping costs. No amounts will be charged to you should everything be paid for accordingly. Should we receive charges on your behalf we will provide you a copy of these, once charged, for your records. For shipping instructions you may contact us at the number below. Please remember that if shipping back to us via UPS, Fed Ex or any other third party carrier you must indicate that you, the shipper, will be responsible for all charges to eliminate additional charges being billed to you later.
Any order returned to us because delivery is refused will result in a 20% shipping and restocking fee. Anything ordered or custom made is NON-REFUNDABLE and NON-RETURNABLE. All manufacturer terms are upheld and passed onto you, the consumer, as we cannot provide more than we are allowed or given. For shipping instructions you may contact us directly. Please remember that if shipping back to us via UPS, Fed Ex or any other third party carrier you must indicate that you, the shipper, will be responsible for all charges – You MUST ship FREE DOMICILE
A Return Material Authorization (RMA) must accompany all returns.
RETURN MATERIAL AUTHORIZATION FORM
Conditions of Free Shipping
We provide Free Shipping on selected products. Free shipping is limited to the lower 48 States and within one hours drive of any major Canadian cities, as outlined under our Shipping Specials. However, should you require a return on these items, the cost of shipping will be deducted from your return, as well as a 20% restocking fee, if applicable.
Limitation of Liability
Elite Trimworks Corp., shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site.
Any potential issues or lawsuits against Elite Trimworks Corp. that emerge due to dissatisfaction of these terms and conditions are to be held under all circumstances within our residing country of Canada and the province of Ontario.
In the event that Elite Trimworks Corp., product is mistakenly listed at an incorrect price, Elite Trimworks Corp., reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Elite Trimworks Corp., reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Elite Trimworks Corp., shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration, or shopping process, whether doing yourself or requesting an associate complete on your behalf. These terms and conditions, or any part of them, may be terminated by Elite Trimworks Corp., without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Note: Due to recent volatile changes in import duties from China, we reserve the right to charge additional fees on some Chinese made products. We will contact you directly if this applies to you before processing your order.