Sales & Customer Service Associate

APPLY TODAY & Send your Resume to:  [email protected]

Elite Trimworks Corp., located at HWY 7 /27 in Woodbridge, Canada is a leader in architectural products. Since 2003 we have delivered over 105,000 orders successfully to our clients.  As we grow we look for bright, positive, energetic and customer-focused people to bring our mission to fruition! 

Who we are & Life @ Elite

• Our company mission is striving to make unique and uncompromised designs that are affordable and sustainable.
• Continuosly growing company with deeply rooted family values.
• Treat one another as we ourselves wish to be treated.
• We strive to allow creativity to flourish and inspire within our communties everyday.
• Respect and always give ourselves and stakeholders the benefit of the doubt.
• Live intentionally and inspire one another to do our best work.

Our promise to you:

• Positive environment and team.
• Indoor, full-time and secure environment.
• An amazing benefits program after successfully completing the probationary period.
• Eligibility to make much more on proven abilities and initiative qualities.
• Bonus & Sales Commission potential.
• A yearly cost of living raises for all our team members.
• Career growth, development, and continuous learning opportunities.
• Company Events.
• Perks through Perkopolis. 
• Full paid training.
• Walking distance to transit.
• An amazing company culture that's always improving.
• Working close to your team while being independent in your role.
• Free Coffee & Snack station for all team members.

Summary:

The Sales & Customer Service Associate role will involve basic computer programs, online store ordering, and order management, including but not limited to Word, Excel, email, Amazon, POS Terminal Re: Moneris and basic problem-solving skills required. ( A plus is any knowledge in Auto CAD, Revit and PowerPoint).

• Busy and stimulating position for those who love organization and customer service.
• Working close to your team while being independent in your role.
• Working directly with management and having a contributing voice to the organization.
• Design and envision projects with clientele, making their needs become reality.
• Finding your sales niche, ideal product line, or marketing abilities and having the opportunity to develop and run a department in the future.
• Managing your own sales, clients and follow through to provide superior rewarding service.
  
  

The role involves online and offline administration. To meet strong communication skills required (verbal & written) post-secondary, industry and/or marketing experience an asset. Interior design is a plus. The role will require you to communicate both orally and in writing in English fluently. Have knowledge of basic industry-related terms and experience.

Responsibilities include greeting customers over the phone, online and personally in the showroom, maintaining the showroom, assisting in both USA and CDN sales through the online ordering processing system, processing cash and card payments, answering queries from customers, giving advice and guidance on product selection to customers.

Knowledge in understanding and positively influencing clients' questions and concerns. As well as maintaining documents and records (e.g. Requests for Proposal, vendor files, etc.) for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines.

Other responsibilities include performing general and program-specific clerical functions (e.g. answering the telephones, distributing purchase orders, scheduling, copying, faxing, filing, etc.).

Working within established guidelines, particularly from manufacturers. You would also be required to maintain and monitor the sales floor and keep up to date with special promotions and creating, putting up displays, information and prices.

What you need:

• Be friendly, engaging and confident.
• Be comfortable working with the public.
• Be helpful and polite.
• Ability to work with the sales team.
• Understanding of basic administrative duties.
• Product knowledge is an asset.
• Strict office work and work ethic.
• Long time commitment and goals with our team.

Salary: $18.00-$20.00 per hour

Additional pay:

• Commission pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• 8-hour shift
  
  

COVID-19 considerations:
Scheduled pickups and appointments only, all nonstationary team members wear proper PPE and masks. Non-team members/ contractors are allowed to enter the facility only if wearing PPE and scheduled. Screening is done upon entry. Daily disinfecting procedures.

Experience:

• Sales: 3 years (preferred)
  
  

Work remotely:

• No

Elite Trimworks Corp., located at HWY 7 /27 in Woodbridge, Canada is a leader in architectural products. Since 2003 we have delivered over 105,000 orders successfully to our clients.  As we grow we look for bright, positive, energetic and customer-focused people to bring our mission to fruition! 

Who we are & Life @ Elite

• Our company mission is striving to make unique and uncompromising designs that are affordable and sustainable.
• Continuosly growing company with deeply rooted family values.
• Treat one another as we ourselves wish to be treated.
• We strive to allow creativity to flourish and inspire within our communties everyday.
• Respect and always give ourselves and stakeholders the benefit of the doubt.
• Live intentionally and inspire one another to do our best work.
  
  

Our promise to you:

• Positive environment and team.
• Indoor, full-time and secure environment.
• An amazing benefits program after successfully completing the probationary period.
• Eligibility to make much more on proven abilities and initiative qualities.
• Bonus & Sales Commission potential.
• A yearly cost of living raises for all our team members.
• Career growth, development, and continuous learning opportunities.
• Company Events.
• Perks through Perkopolis. 
• Full paid training.
• Walking distance to transit.
• An amazing company culture that's always improving.
• Working close to your team while being independent in your role.
• Free Coffee & Snack station for all team members.

Your Promise to Us:

• Be friendly, engaging and confident.
• Be helpful and polite.
• Long-term commitment and goals with our team.
• Strict office work and work ethic.
• Reliability.
• Strong analytical and problem-solving skills.
• Skilled in delivering exceptional customer service and sales experience.
• Ability to work independently or as a team.
  
  

Job Description:

Our retail team is directly responsible for ensuring a positive experience to our clientele and ensure clarity and accuracy in order to meet their needs.  If you genuinely love helping people and have a creative side this is a compatible position.  Helping clients find the best products for their project needs who loves design and customer service.  

Our team members thrive under deadlines, have unremarkable organizational skills and value the clients experience from start to finish.   Working as a team or independently while having the ability to envision and complete small and large projects guiding the clients experience throughout.

Allowing the freedom to manage your client engagement, finding satisfaction with upholding our Elite standard in any situation.  Whether on the phone, live chat or in-house, it is your goal to maintain this presence thr9ughout and contribute to the well being of our online and showroom presence.

Fluidity online, assisting our clientele in placing their orders, processing payments, and handling all inquiries to solidify the final sale with us.  Knowledge in understanding and positively influencing clients' questions and concerns. As well as maintaining documents and records. Performing general clerical functions (e.g. answering the telephones, distributing purchase orders, scheduling, copying, faxing, filing, etc.).

Qualifications:

• High School Diploma or equivalent
• Expert in communication and listening
• Basic computer programs, online store ordering, and order management, including but not limited to Word, Excel, email, Amazon, POS Terminal. ( A plus is any knowledge in Auto CAD / SketchUp).
• 3-5 Years Sales & Customer Service Experience.
• Strong communication skills required (verbal & written) post-secondary, industry and/or marketing experience an asset.
• Be comfortable working with the public.
• Knowledge of basic industry-related terms and experience.
• Product knowledge is an asset.

Job Type: Full-time

Salary: $37,440.00 to $42,000.00 /year
Starting Salary is 18.00 per hour with a guaranteed raise to 19.00 after 90 days, after review, and 20.00 per hour after completing one year. After this time our standard cost of living raise is implemented yearly and reviews as needed throughout.

Inclusive & Diverse Workplace

Our goal is to have a positive environment at all levels and within all departments.  At Elite Trimworks Corp., we are committed to our communities, our clientele and one another to ensure this experience.  We strive to be an equitable employer that values diverse backgrounds and experiences.  We welcome all applicants from all identities and  heritages.

Covid-19

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Elite Trimworks Corp on a case by case basis.